Masterclass Certificate in Online Support Tools: Actionable Knowledge

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The Masterclass Certificate in Online Support Tools: Actionable Knowledge course is a comprehensive program designed to equip learners with essential skills for career advancement in the ever-evolving digital landscape. This course focuses on the importance of online support tools, which are critical for businesses to thrive in today's interconnected world.

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AboutThisCourse

In this course, learners gain hands-on experience with various online support tools, enabling them to provide exceptional customer service, collaborate effectively with remote teams, and streamline business processes. The course curriculum is aligned with industry demands, ensuring that learners acquire up-to-date skills that are highly sought after by employers. Upon completion, learners will have a solid understanding of how to leverage online support tools to enhance customer satisfaction, increase productivity, and drive business growth. This course is an excellent opportunity for professionals seeking to stay ahead of the curve and excel in their careers.

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CourseDetails

• Introduction to Online Support Tools: Overview of various online support tools and their importance in customer service
• Live Chat Software: Utilizing live chat for real-time customer support and engagement
• Ticketing Systems: Managing and organizing customer inquiries with ticketing systems
• Social Media Support: Leveraging social media platforms for customer support and community building
• Knowledge Base Management: Creating and maintaining a self-service knowledge base for customers
• Email Management: Best practices for email support and automation
• Video Support: Incorporating video calls and screen sharing for enhanced support
• AI and Chatbots: Implementing AI-powered chatbots for 24/7 customer support
• Metrics and Analytics: Measuring and analyzing online support tool performance

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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MASTERCLASS CERTIFICATE IN ONLINE SUPPORT TOOLS: ACTIONABLE KNOWLEDGE
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London College of Foreign Trade (LCFT)
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05 May 2025
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