Masterclass Certificate in Online Support Tools: Actionable Knowledge
-- ViewingNowThe Masterclass Certificate in Online Support Tools: Actionable Knowledge course is a comprehensive program designed to equip learners with essential skills for career advancement in the ever-evolving digital landscape. This course focuses on the importance of online support tools, which are critical for businesses to thrive in today's interconnected world.
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โข Introduction to Online Support Tools: Overview of various online support tools and their importance in customer service
โข Live Chat Software: Utilizing live chat for real-time customer support and engagement
โข Ticketing Systems: Managing and organizing customer inquiries with ticketing systems
โข Social Media Support: Leveraging social media platforms for customer support and community building
โข Knowledge Base Management: Creating and maintaining a self-service knowledge base for customers
โข Email Management: Best practices for email support and automation
โข Video Support: Incorporating video calls and screen sharing for enhanced support
โข AI and Chatbots: Implementing AI-powered chatbots for 24/7 customer support
โข Metrics and Analytics: Measuring and analyzing online support tool performance
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