Advanced Certificate in Service Desk Optimization: High-Performance

Name: Advanced Certificate in Service Desk Optimization: High-Performance
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The Advanced Certificate in Service Desk Optimization: High-Performance is a comprehensive course designed to enhance the skills of service desk professionals. This certification focuses on the latest methodologies and industry best practices to optimize service desk operations, ensuring high-performance and efficiency.

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AboutThisCourse

In today's digital age, the demand for skilled service desk professionals is at an all-time high. By earning this certification, learners demonstrate their commitment to professional development and their ability to meet the evolving needs of modern service desks. This course equips learners with the essential skills required for career advancement, including incident management, problem resolution, change management, and service level management. With a focus on real-world application, learners will gain hands-on experience in resolving complex service desk issues, ensuring business continuity and customer satisfaction. Invest in this course and take the first step towards a rewarding career in service desk optimization.

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CourseDetails

• Service Desk Fundamentals
• Incident Management Best Practices
• Problem Management for Service Desks
• Change Management in High-Performance Service Desks
• Service Desk Metrics and Key Performance Indicators (KPIs)
• ITIL® Framework and Service Desk Optimization
• Advanced Tools and Technologies for Service Desk Automation
• Customer Experience Management in Service Desks
• Building and Leading High-Performance Service Desk Teams
• Continual Service Improvement in Service Desks

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SERVICE DESK OPTIMIZATION: HIGH-PERFORMANCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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