Advanced Certificate in Service Desk Optimization: High-Performance
-- ViewingNowThe Advanced Certificate in Service Desk Optimization: High-Performance is a comprehensive course designed to enhance the skills of service desk professionals. This certification focuses on the latest methodologies and industry best practices to optimize service desk operations, ensuring high-performance and efficiency.
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โข Service Desk Fundamentals
โข Incident Management Best Practices
โข Problem Management for Service Desks
โข Change Management in High-Performance Service Desks
โข Service Desk Metrics and Key Performance Indicators (KPIs)
โข ITILยฎ Framework and Service Desk Optimization
โข Advanced Tools and Technologies for Service Desk Automation
โข Customer Experience Management in Service Desks
โข Building and Leading High-Performance Service Desk Teams
โข Continual Service Improvement in Service Desks
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