Advanced Certificate in Service Desk Best Practices: Impactful Solutions

Name: Advanced Certificate in Service Desk Best Practices: Impactful Solutions
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The Advanced Certificate in Service Desk Best Practices: Impactful Solutions certificate course is a comprehensive program designed to equip learners with the essential skills needed to excel in the service desk industry. This course focuses on industry-leading best practices, teaching learners how to deliver high-quality IT services and support that drive business success.

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AboutThisCourse

In today's digital age, the demand for skilled service desk professionals is at an all-time high. By completing this course, learners will be able to demonstrate their expertise in service desk best practices, setting them apart from their peers and increasing their career advancement opportunities. This course covers a wide range of topics, including incident management, problem management, change management, and service level management. Learners will also gain hands-on experience with industry-standard tools and technologies, preparing them for real-world service desk environments. Overall, the Advanced Certificate in Service Desk Best Practices: Impactful Solutions course is an essential program for anyone looking to advance their career in the service desk industry. By completing this course, learners will have the skills, knowledge, and confidence needed to excel in this fast-paced and dynamic field.

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CourseDetails

• Service Desk Fundamentals
• ITIL Framework for Service Desk
• Incident Management Best Practices
• Problem Management and Root Cause Analysis
• Change Management and Service Desk Integration
• Service Catalog Management and Request Fulfillment
• Customer Experience Management in Service Desk
• Service Desk Metrics and Key Performance Indicators
• Continual Service Improvement for Service Desk
• Automation and AI in Service Desk Operations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SERVICE DESK BEST PRACTICES: IMPACTFUL SOLUTIONS

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London College of Foreign Trade (LCFT)

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05 May 2025

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