Advanced Certificate in Service Desk Best Practices: Impactful Solutions
-- ViewingNowThe Advanced Certificate in Service Desk Best Practices: Impactful Solutions certificate course is a comprehensive program designed to equip learners with the essential skills needed to excel in the service desk industry. This course focuses on industry-leading best practices, teaching learners how to deliver high-quality IT services and support that drive business success.
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โข Service Desk Fundamentals
โข ITIL Framework for Service Desk
โข Incident Management Best Practices
โข Problem Management and Root Cause Analysis
โข Change Management and Service Desk Integration
โข Service Catalog Management and Request Fulfillment
โข Customer Experience Management in Service Desk
โข Service Desk Metrics and Key Performance Indicators
โข Continual Service Improvement for Service Desk
โข Automation and AI in Service Desk Operations
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