Certificate in Global Remote Customer Assistance

Name: Certificate in Global Remote Customer Assistance
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The Certificate in Global Remote Customer Assistance is a comprehensive course designed to empower learners with the essential skills needed to excel in today's dynamic customer service industry. With the increasing demand for remote customer assistance professionals, this course offers learners the opportunity to gain a competitive edge in the global job market.

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AboutThisCourse

It equips learners with the necessary skills to provide exceptional customer service, manage customer complaints, and build long-lasting customer relationships. By focusing on cultural sensitivity, effective communication, and problem-solving techniques, this course prepares learners to work in a global remote customer assistance role. Learners will also gain hands-on experience with industry-leading customer service tools and technologies, enhancing their employability and career advancement opportunities. In summary, this course is essential for anyone looking to build a career in customer service, providing learners with the skills, knowledge, and confidence needed to succeed in a global remote customer assistance role.

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CourseDetails

• Global Remote Customer Assistance Fundamentals
• Effective Communication in Remote Customer Support
• Understanding Cultural Differences in Global Customer Service
• Remote Customer Assistance Tools and Technologies
• Troubleshooting and Problem Solving in Global Remote Customer Assistance
• Managing Customer Expectations and Relationships
• Legal and Ethical Considerations in Global Remote Customer Assistance
• Quality Assurance and Performance Improvement in Remote Customer Service
• Key Performance Indicators (KPIs) in Global Remote Customer Assistance

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN GLOBAL REMOTE CUSTOMER ASSISTANCE

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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