Global Certificate in Professional Tech Support Communication Skills

Name: Global Certificate in Professional Tech Support Communication Skills
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The Global Certificate in Professional Tech Support Communication Skills course is a vital program designed to enhance the communication skills of tech support professionals. With the rapid growth of technology and remote work, the demand for effective tech support communication skills has never been higher.

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AboutThisCourse

This course equips learners with essential skills such as active listening, clear communication, problem-solving, and customer service. By completing this course, learners will be able to handle customer inquiries and complaints with professionalism and empathy, reducing customer frustration and increasing satisfaction. In today's competitive job market, having strong communication skills is crucial for career advancement. This course provides learners with a globally recognized certification, setting them apart from other candidates and demonstrating their commitment to professional development. In summary, the Global Certificate in Professional Tech Support Communication Skills course is a valuable investment for tech support professionals looking to enhance their communication skills, increase customer satisfaction, and advance their careers.

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CourseDetails

• Active Listening Skills
• Effective Questioning Techniques
• Clear and Concise Communication
• Empathy and Understanding in Customer Service
• Problem-Solving and Troubleshooting Skills
• Cross-Cultural Communication for Tech Support
• Product and Technical Knowledge for Tech Support
• Managing Customer Expectations and Emotions
• Handling Difficult Customer Situations

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN PROFESSIONAL TECH SUPPORT COMMUNICATION SKILLS

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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