Global Certificate in Professional Tech Support Communication Skills
-- ViewingNowThe Global Certificate in Professional Tech Support Communication Skills course is a vital program designed to enhance the communication skills of tech support professionals. With the rapid growth of technology and remote work, the demand for effective tech support communication skills has never been higher.
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โข Active Listening Skills
โข Effective Questioning Techniques
โข Clear and Concise Communication
โข Empathy and Understanding in Customer Service
โข Problem-Solving and Troubleshooting Skills
โข Cross-Cultural Communication for Tech Support
โข Product and Technical Knowledge for Tech Support
โข Managing Customer Expectations and Emotions
โข Handling Difficult Customer Situations
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