Global Certificate in Support Team Customer Satisfaction

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The Global Certificate in Support Team Customer Satisfaction is a crucial course for professionals seeking to enhance their customer service skills. This certification focuses on developing essential abilities required to manage and lead support teams, ensuring high levels of customer satisfaction.

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AboutThisCourse

With the increasing industry demand for skilled customer support professionals, this course serves as a perfect platform for career advancement. The course equips learners with skills in problem-solving, communication, and leadership, making them well-prepared to handle customer queries and complaints effectively. Moreover, it provides insights into customer experience strategies and techniques, enabling learners to create positive interactions and long-term relationships with customers. By completing this course, learners demonstrate their commitment to delivering excellent customer service, which is highly valued in any industry.

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CourseDetails

• Customer Service Fundamentals  
• Effective Communication Skills  
• Understanding Customer Needs and Expectations  
• Global Customer Support Best Practices  
• Problem Solving and Ticketing Systems  
• Measuring Customer Satisfaction  
• Managing Customer Escalations  
• Cross-cultural Awareness for Global Support Teams  
• Building Long-term Customer Relationships  
• Continuous Improvement in Customer Support  

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SUPPORT TEAM CUSTOMER SATISFACTION
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London College of Foreign Trade (LCFT)
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05 May 2025
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