Certificate in Phone Support Best Practices

Name: Certificate in Phone Support Best Practices
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The Certificate in Phone Support Best Practices course is a crucial training program that equips learners with the essential skills needed for success in phone-based customer support roles. This course is increasingly important in today's remote work environment where phone support is a vital communication channel between businesses and their customers.

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AboutThisCourse

The course covers a range of topics including effective communication, problem-solving, active listening, and de-escalation techniques, all of which are crucial for providing excellent customer service. By completing this course, learners will be able to demonstrate their commitment to professional development and provide evidence of their expertise in phone support best practices. This certificate course is highly sought after in industries such as technology, healthcare, and financial services, where phone support is a critical component of the customer experience. By completing this course, learners will be well-positioned to advance their careers and take on more senior phone support roles, making them valuable assets to any organization.

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CourseDetails

• Effective Communication in Phone Support
• Phone Support Best Practices
• Active Listening Skills for Phone Support
• Handling Customer Complaints and Escalations
• Phone Support Etiquette and Professionalism
• Product Knowledge for Phone Support
• Time Management in Phone Support
• Phone Support Metrics and KPIs
• Utilizing Phone Support Tools and Software
• Continuous Improvement in Phone Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN PHONE SUPPORT BEST PRACTICES

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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