Certificate in Communication Strategies for Customer Support

Name: Certificate in Communication Strategies for Customer Support
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The Certificate in Communication Strategies for Customer Support is a comprehensive course designed to enhance your communication skills in a customer support setting. This program emphasizes the importance of effective communication in addressing customer concerns, resolving issues, and fostering long-term customer relationships.

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AboutThisCourse

With the rising industry demand for skilled customer support professionals, this course equips learners with essential skills for career advancement. You will gain expertise in active listening, empathy, clear and concise communication, conflict resolution, and effective email and phone communication. By the end of this course, you will have the confidence and ability to handle customer interactions with professionalism and competence, setting you apart in the job market.

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CourseDetails

• Effective Listening Skills
• Understanding Customer Needs and Expectations
• Clear and Concise Communication
• De-escalating Conflicts and Managing Angry Customers
• Empathy and Emotional Intelligence in Customer Support
• Utilizing Positive Language and Tone
• Effective Problem-solving and Troubleshooting Techniques
• Cross-cultural Communication for Global Customer Support
• Measuring and Improving Communication Performance Metrics
• Utilizing Communication Tools and Technology in Customer Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN COMMUNICATION STRATEGIES FOR CUSTOMER SUPPORT

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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