Certificate in Communication Strategies for Customer Support
-- ViewingNowThe Certificate in Communication Strategies for Customer Support is a comprehensive course designed to enhance your communication skills in a customer support setting. This program emphasizes the importance of effective communication in addressing customer concerns, resolving issues, and fostering long-term customer relationships.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Effective Listening Skills
โข Understanding Customer Needs and Expectations
โข Clear and Concise Communication
โข De-escalating Conflicts and Managing Angry Customers
โข Empathy and Emotional Intelligence in Customer Support
โข Utilizing Positive Language and Tone
โข Effective Problem-solving and Troubleshooting Techniques
โข Cross-cultural Communication for Global Customer Support
โข Measuring and Improving Communication Performance Metrics
โข Utilizing Communication Tools and Technology in Customer Support
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