Certificate in IT Support Service Desk Operations

Name: Certificate in IT Support Service Desk Operations
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The Certificate in IT Support Service Desk Operations is a comprehensive course designed to prepare learners for success in the IT industry. This program focuses on developing essential skills for service desk operations, including incident management, problem-solving, and customer service.

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AboutThisCourse

With the increasing demand for IT support professionals, this certificate course is a valuable asset for career advancement. The course covers key topics such as ITIL best practices, service desk software, and communication skills. Learners will gain hands-on experience in troubleshooting and problem resolution, making them well-equipped to handle real-world scenarios. This program also emphasizes the importance of customer service in IT support, ensuring that learners can provide exceptional support to end-users. Upon completion, learners will have a solid understanding of service desk operations and a certificate to demonstrate their expertise. This certificate can lead to career advancement opportunities and higher salaries in the IT industry. Invest in your career and enroll in the Certificate in IT Support Service Desk Operations program today!

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CourseDetails

• Introduction to IT Support Service Desk Operations
• IT Infrastructure & Components
• Service Desk Metrics and Key Performance Indicators
• Incident Management and Problem Resolution
• Change Management and Configuration Management
• IT Support Service Desk Software and Tools
• Communication Skills for IT Support Professionals
• Customer Service and Problem Solving Techniques
• ITIL Foundation Certification Overview

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN IT SUPPORT SERVICE DESK OPERATIONS

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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