Certificate in IT Support Service Desk Operations
-- ViewingNowThe Certificate in IT Support Service Desk Operations is a comprehensive course designed to prepare learners for success in the IT industry. This program focuses on developing essential skills for service desk operations, including incident management, problem-solving, and customer service.
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โข Introduction to IT Support Service Desk Operations
โข IT Infrastructure & Components
โข Service Desk Metrics and Key Performance Indicators
โข Incident Management and Problem Resolution
โข Change Management and Configuration Management
โข IT Support Service Desk Software and Tools
โข Communication Skills for IT Support Professionals
โข Customer Service and Problem Solving Techniques
โข ITIL Foundation Certification Overview
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