Certificate in Tech Support for Career Growth

Name: Certificate in Tech Support for Career Growth
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The Certificate in Tech Support for Career Growth is a comprehensive course designed to equip learners with essential skills for tech support roles and career advancement. This program focuses on hands-on training in hardware and software troubleshooting, network configuration, and customer service.

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AboutThisCourse

It is ideal for those interested in starting or advancing their careers in the tech support industry. In today's digital age, tech support professionals are in high demand across various industries. According to the US Bureau of Labor Statistics, employment of computer support specialists is projected to grow 8% from 2020 to 2030, with over 75,000 new jobs expected. By earning this certificate, learners demonstrate their commitment to acquiring the necessary skills to succeed in this growing field. This course covers critical topics such as IT security fundamentals, cloud computing, and virtualization. By completing this program, learners will have the confidence and skills to provide exceptional technical support, communicate effectively with clients, and stay up-to-date with the latest technologies.

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CourseDetails

• Introduction to Tech Support: Understanding the role and responsibilities of a tech support specialist, common tech support tools and software.
• Hardware Troubleshooting: Identifying and resolving hardware issues in computers, laptops, and mobile devices.
• Software Troubleshooting: Diagnosing and resolving software issues in operating systems and applications.
• Network Troubleshooting: Identifying and resolving network connectivity issues, configuring network settings.
• Customer Service Skills: Effective communication, problem-solving, and time management skills for working with customers.
• Security Fundamentals: Understanding basic security concepts, recognizing and responding to security threats.
• Remote Support Techniques: Providing support remotely, using remote access tools and software.
• Ticket Management: Tracking and managing support requests, prioritizing and escalating tickets.
• Knowledge Management: Documenting solutions, maintaining knowledge base, continuous learning and improvement.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EarnCareerCertificate

CERTIFICATE IN TECH SUPPORT FOR CAREER GROWTH

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London College of Foreign Trade (LCFT)

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05 May 2025

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