Certificate in Tech Support for Career Growth
-- ViewingNowThe Certificate in Tech Support for Career Growth is a comprehensive course designed to equip learners with essential skills for tech support roles and career advancement. This program focuses on hands-on training in hardware and software troubleshooting, network configuration, and customer service.
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โข Introduction to Tech Support: Understanding the role and responsibilities of a tech support specialist, common tech support tools and software.
โข Hardware Troubleshooting: Identifying and resolving hardware issues in computers, laptops, and mobile devices.
โข Software Troubleshooting: Diagnosing and resolving software issues in operating systems and applications.
โข Network Troubleshooting: Identifying and resolving network connectivity issues, configuring network settings.
โข Customer Service Skills: Effective communication, problem-solving, and time management skills for working with customers.
โข Security Fundamentals: Understanding basic security concepts, recognizing and responding to security threats.
โข Remote Support Techniques: Providing support remotely, using remote access tools and software.
โข Ticket Management: Tracking and managing support requests, prioritizing and escalating tickets.
โข Knowledge Management: Documenting solutions, maintaining knowledge base, continuous learning and improvement.
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