Executive Development Programme in Impactful Support Techniques

Name: Executive Development Programme in Impactful Support Techniques
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The Executive Development Programme in Impactful Support Techniques is a certificate course designed to enhance the skills of professionals in the customer support industry. This program emphasizes the importance of effective communication, problem-solving, and leadership in delivering exceptional customer service.

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AboutThisCourse

In today's competitive business landscape, the demand for skilled customer support professionals is higher than ever. Companies recognize the value of providing excellent customer experiences, and they are willing to invest in training programs that equip their employees with the necessary skills to deliver impactful support. This course is designed to meet that demand by providing learners with essential skills for career advancement. Through interactive lectures, case studies, and practical exercises, learners will develop the ability to handle difficult customer situations, provide effective solutions, and lead teams to success. By completing this program, learners will be well-positioned to take on leadership roles in the customer support industry and drive business growth through exceptional customer experiences.

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CourseDetails

• Effective Communication Techniques
• Active Listening and Empathy
• Problem-Solving and Decision-Making Skills
• Leadership and Management for Support Teams
• Emotional Intelligence and Conflict Resolution
• Customer Experience Management
• Data Analysis and Metrics for Support Teams
• Process Improvement and Optimization
• Training and Development for Support Teams

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This section highlights the **Executive Development Programme in Impactful Support Techniques** with a dynamic and interactive 3

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN IMPACTFUL SUPPORT TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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