Executive Development Programme in Impactful Support Techniques
-- ViewingNowThe Executive Development Programme in Impactful Support Techniques is a certificate course designed to enhance the skills of professionals in the customer support industry. This program emphasizes the importance of effective communication, problem-solving, and leadership in delivering exceptional customer service.
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โข Effective Communication Techniques
โข Active Listening and Empathy
โข Problem-Solving and Decision-Making Skills
โข Leadership and Management for Support Teams
โข Emotional Intelligence and Conflict Resolution
โข Customer Experience Management
โข Data Analysis and Metrics for Support Teams
โข Process Improvement and Optimization
โข Training and Development for Support Teams
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