Executive Development Programme in Trust-Centered Support

Name: Executive Development Programme in Trust-Centered Support
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The Executive Development Programme in Trust-Centered Support is a certificate course designed to emphasize the importance of trust in customer support roles. With the rapid growth of customer-centric industries, there is an increasing demand for professionals who can build and maintain strong relationships with customers.

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AboutThisCourse

This course equips learners with essential skills for career advancement, focusing on trust-building techniques, effective communication, and conflict resolution. By the end of the program, learners will have a deep understanding of the critical role trust plays in customer support and how to create positive customer experiences that lead to long-term loyalty. With a Trust-Centered Support certification, professionals can demonstrate their expertise in building trust with customers and their commitment to delivering exceptional support experiences. This certification is an excellent way to differentiate oneself in a competitive job market and advance one's career in customer support, account management, or business development roles.

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CourseDetails

• Trust-Centered Support: An Introduction
• Understanding Trust in Customer Support
• Building Trust with Effective Communication
• Trust and Empathy: Humanizing Customer Support
• Trust in Leadership: Influencing Organizational Culture
• Trust and Accountability: Managing Expectations
• Trust-Centered Problem-Solving and Conflict Resolution
• Continuous Improvement: Metrics and Feedback in Trust-Centered Support
• Developing and Leading Trust-Centered Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRUST-CENTERED SUPPORT

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London College of Foreign Trade (LCFT)

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05 May 2025

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