Executive Development Programme in Customer Support Excellence and Satisfaction

Name: Executive Development Programme in Customer Support Excellence and Satisfaction
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The Executive Development Programme in Customer Support Excellence and Satisfaction is a certificate course designed to enhance professional skills in customer support. This program emphasizes the importance of delivering exceptional customer service, a critical factor in business success.

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AboutThisCourse

In today's competitive market, there is a high industry demand for skilled customer support professionals. This course equips learners with the essential skills needed to meet and exceed customer expectations, thereby driving business growth and profitability. By the end of the program, learners will have gained a comprehensive understanding of customer support strategies, techniques, and best practices. They will be able to handle customer queries and complaints effectively, turning potential conflicts into opportunities for customer satisfaction and loyalty. This will significantly enhance their career prospects in various industries.

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CourseDetails

• Understanding Customer Support: Importance and Best Practices
• Effective Communication Skills for Customer Support Professionals
• Managing Customer Expectations and Building Trust
• Customer Support Metrics: Measuring and Improving Performance
• Problem-Solving and Critical Thinking in Customer Support
• Empathy and Emotional Intelligence in Customer Interactions
• Leveraging Technology for Customer Support: Tools and Platforms
• Developing a Customer-Centric Mindset and Approach
• Creating a Positive Customer Experience: Strategies and Techniques
• Managing Conflict and Difficult Customer Situations

CareerPath

The **Executive Development Programme in Customer Support Excellence and Satisfaction** is designed to help professionals excel in their customer support roles, such as Customer Support Representative, Customer Support Manager, Customer Support Specialist, and Customer Support Analyst. This programme focuses on enhancing skills and knowledge in customer support strategies, communication, and problem-solving techniques, ensuring customer satisfaction and loyalty. In the UK job market, customer support roles are in high demand, with a wide range of salary ranges. The average salary for a Customer Support Representative is around £22,000, while a Customer Support Manager can earn up to £35,000 or more with experience. Customer Support Specialists and Analysts typically earn between £25,000 and £30,000. By participating in this programme, professionals can enhance their skills and advance their careers in the customer support field, meeting the growing industry needs and contributing to overall business success.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SUPPORT EXCELLENCE AND SATISFACTION

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London College of Foreign Trade (LCFT)

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05 May 2025

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