Executive Development Programme in Client Relationship Management for Support Teams

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The Executive Development Programme in Client Relationship Management for Support Teams certificate course is a valuable professional development opportunity. This programme focuses on enhancing the client relationship management skills of support teams, which are essential in today's service-oriented business environment.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across industries. It equips learners with the skills to build and maintain strong relationships with clients, ensuring customer satisfaction and loyalty. Through this course, learners gain critical skills in communication, problem-solving, and conflict resolution. They learn to understand client needs, provide excellent service, and manage expectations effectively. These skills are not only crucial for career advancement in support roles but also highly transferable to other business areas. By investing in this course, learners demonstrate a commitment to professional growth and customer-centric service, making them stand out in the competitive job market.

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CourseDetails

• Understanding Client Relationship Management (CRM)
• Roles and Responsibilities of Support Teams in CRM
• Effective Communication and Interpersonal Skills for Client Engagement
• Best Practices for Client Support and Ticketing Systems
• Data Analysis and Reporting for Client Insights
• Managing Client Expectations and Building Trust
• Conflict Resolution and Escalation Protocols
• CRM Tools and Software for Support Teams
• Continuous Improvement and Innovation in CRM Support

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CLIENT RELATIONSHIP MANAGEMENT FOR SUPPORT TEAMS
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London College of Foreign Trade (LCFT)
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05 May 2025
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