Executive Development Programme in Client Relationship Management for Support Teams
-- ViewingNowThe Executive Development Programme in Client Relationship Management for Support Teams certificate course is a valuable professional development opportunity. This programme focuses on enhancing the client relationship management skills of support teams, which are essential in today's service-oriented business environment.
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โข Understanding Client Relationship Management (CRM)
โข Roles and Responsibilities of Support Teams in CRM
โข Effective Communication and Interpersonal Skills for Client Engagement
โข Best Practices for Client Support and Ticketing Systems
โข Data Analysis and Reporting for Client Insights
โข Managing Client Expectations and Building Trust
โข Conflict Resolution and Escalation Protocols
โข CRM Tools and Software for Support Teams
โข Continuous Improvement and Innovation in CRM Support
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