Certificate in Tech Support Fundamentals: Impactful Communication

Name: Certificate in Tech Support Fundamentals: Impactful Communication
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The Certificate in Tech Support Fundamentals: Impactful Communication is a crucial course for those interested in or currently working in tech support. In today's digital age, effective communication skills are vital for providing excellent customer service and solving technical issues efficiently.

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AboutThisCourse

This course is in high demand across the industry, as employers seek professionals who can communicate complex technical information clearly and effectively to clients and team members. Throughout the course, learners will develop essential skills in active listening, empathy, patience, and problem-solving. They will also learn how to communicate technical information to non-technical audiences, using plain language and effective written and verbal communication techniques. By completing this course, learners will be well-equipped to excel in their tech support careers, providing exceptional customer service and driving business success through effective communication.

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CourseDetails

• Understanding Tech Support Communication
• Effective Listening and Clarification Techniques in Tech Support
• Clear and Concise Communication for Tech Support
• Empathy and Patience in Tech Support Communication
• Non-Verbal Communication in Tech Support
• Conflict Resolution in Tech Support
• Tech Support Communication Channels and Tools
• Writing Effective Tech Support Emails
• Professionalism and Etiquette in Tech Support Communication

CareerPath

The **Certificate in Tech Support Fundamentals: Impactful Communication** course equips learners with essential skills for success in the tech support field. With a focus on effective communication, this program helps students develop strong interpersonal abilities, critical thinking, and technical proficiency. Explore the following core competencies, aligned with industry relevance: 1. **Communication**: Master the art of clear and concise communication to establish positive relationships with clients, ensuring customer satisfaction and repeat business. 2. **Troubleshooting**: Develop a systematic approach to problem-solving, enabling you to diagnose and resolve technical issues efficiently. 3. **Hardware Knowledge**: Acquire a solid foundation in computer hardware, allowing you to understand and address clients' hardware-related concerns. 4. **Software Knowledge**: Gain practical experience with popular software applications and operating systems, enhancing your ability to support users effectively. 5. **Security Knowledge**: Stay updated on the latest security threats and best practices, ensuring clients' data protection and maintaining trust. The UK job market recognizes these skills, with a growing demand for tech support specialists. Pursuing this certification can lead to a rewarding career in an in-demand field, offering competitive remuneration packages.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN TECH SUPPORT FUNDAMENTALS: IMPACTFUL COMMUNICATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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