Executive Development Programme in Activewear Customer Service

Name: Executive Development Programme in Activewear Customer Service
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The Executive Development Programme in Activewear Customer Service certificate course is a crucial training program designed to meet the growing industry demand for experts in activewear customer service. This course emphasizes the importance of understanding customer needs, preferences, and expectations in the activewear industry, and how to exceed them consistently.

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AboutThisCourse

Learners will gain essential skills in communication, problem-solving, and conflict resolution, preparing them for leadership roles in customer service teams. By completing this course, learners will be equipped with the knowledge and skills necessary to advance their careers in the activewear industry, and provide exceptional customer service experiences that drive business growth and success.

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CourseDetails

• Understanding the Activewear Industry
• Customer Service Fundamentals
• Activewear Product Knowledge
• Communication Skills for Activewear Customer Service
• Handling Customer Complaints and Returns in Activewear Customer Service
• Building Customer Relationships in Activewear Customer Service
• Activewear Customer Service Strategies and Best Practices
• Technology in Activewear Customer Service (CRM, chatbots, etc.)
• Measuring Success in Activewear Customer Service (KPIs, CSAT, etc.)

CareerPath

In the ever-evolving activewear market, customer service plays a crucial role in ensuring brand loyalty, resolving issues, and providing expert advice. This section highlights various customer service roles in the UK activewear industry. The following 3D pie chart visualizes the demand for specific positions, providing a clear understanding of the job market trends. - **Customer Service Manager**: Overseeing the entire customer service department, these professionals manage staff, develop strategies, and ensure exceptional customer support. (35%) - **Customer Service Team Leader**: Acting as a liaison between agents and management, team leaders handle day-to-day operations and motivate team members to deliver top-notch service. (25%) - **Activewear Specialist**: Combining their passion for activewear with customer support, these specialists offer expert advice on products, trends, and styling tips. (20%) - **Sales Support Coordinator**: Streamlining the sales process, these coordinators provide administrative support, resolve customer queries, and assist with order management. (15%) - **Customer Service Representative**: Handling customer inquiries, complaints, and concerns, representatives provide first-class support and contribute to a positive brand image. (5%) These roles, along with their respective salary ranges and skill demands, form the foundation of a successful executive development programme in activewear customer service. By understanding the industry landscape and job market trends, professionals can enhance their career prospects and contribute to the growth of the activewear market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN ACTIVEWEAR CUSTOMER SERVICE

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London College of Foreign Trade (LCFT)

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05 May 2025

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