Executive Development Programme in Lean Customer Engagement

Name: Executive Development Programme in Lean Customer Engagement
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The Executive Development Programme in Lean Customer Engagement is a certificate course designed to empower professionals with the essential skills needed to thrive in today's customer-centric business landscape. This programme emphasizes the importance of Lean methodologies in enhancing customer engagement and driving business growth.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across industries. It provides learners with a comprehensive understanding of Lean principles, customer journey mapping, and data-driven decision making. By developing these critical skills, learners are better equipped to optimize customer engagement, reduce waste, and increase revenue. This programme is ideal for professionals seeking to advance their careers in customer experience, operations, or management roles. By completing this course, learners will gain a competitive edge, demonstrating their commitment to continuous improvement and customer satisfaction.

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CourseDetails

• Lean Customer Engagement Fundamentals
• Understanding Customer Value Streams
• Mapping Customer Journeys with Lean Methods
• Identifying Waste in Customer Engagement
• Lean Six Sigma for Customer Experience Improvement
• Building a Culture of Customer Centricity
• Measuring and Analyzing Customer Engagement Metrics
• Designing and Implementing Lean Customer Engagement Strategies
• Change Management in Lean Customer Engagement Transformation

CareerPath

Executive Development Programme in Lean Customer Engagement: This section features a 3D pie chart that visually represents the job market trends and skill demand for various roles in the UK. The chart has a transparent background and adapts to all screen sizes with a width of 100%. The five primary roles featured in the chart are Customer Engagement Manager, Lean Consultant, Customer Experience Analyst, Lean Six Sigma Coach, and Customer Success Director. This interactive chart offers valuable insights into the industry's demand for professionals with lean customer engagement skills.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEAN CUSTOMER ENGAGEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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