Executive Development Programme in Lean Customer Engagement
-- ViewingNowThe Executive Development Programme in Lean Customer Engagement is a certificate course designed to empower professionals with the essential skills needed to thrive in today's customer-centric business landscape. This programme emphasizes the importance of Lean methodologies in enhancing customer engagement and driving business growth.
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โข Lean Customer Engagement Fundamentals
โข Understanding Customer Value Streams
โข Mapping Customer Journeys with Lean Methods
โข Identifying Waste in Customer Engagement
โข Lean Six Sigma for Customer Experience Improvement
โข Building a Culture of Customer Centricity
โข Measuring and Analyzing Customer Engagement Metrics
โข Designing and Implementing Lean Customer Engagement Strategies
โข Change Management in Lean Customer Engagement Transformation
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