Masterclass Certificate in Retail Sales and Service Excellence

Name: Masterclass Certificate in Retail Sales and Service Excellence
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The Masterclass Certificate in Retail Sales and Service Excellence is a comprehensive course designed to empower retail professionals with the skills necessary to thrive in today's competitive market. This program focuses on enhancing customer experience, sales techniques, and leadership skills, making it essential for anyone seeking career advancement in retail.

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AboutThisCourse

In an industry where customer satisfaction is paramount, this course provides learners with the tools to deliver exceptional service, drive sales, and foster customer loyalty. The course content is aligned with industry demands, ensuring that learners gain relevant and up-to-date knowledge. By the end of this course, learners will have developed a deep understanding of retail sales and service best practices, and will be equipped with the essential skills necessary to succeed in their retail careers.

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CourseDetails

• Sales Foundations: Understanding the retail sales landscape, the role of a sales associate, and the essential skills required to excel in retail sales.
• Product Knowledge: Mastering product awareness, features, benefits, and applications to provide informed recommendations and solutions.
• Customer Service Skills: Developing effective communication, problem-solving, and interpersonal skills to create positive customer experiences.
• Sales Techniques: Exploring consultative selling, cross-selling, upselling, and closing strategies to maximize sales performance.
• Retail Math: Grasping basic mathematical concepts, such as discounts, markups, markdowns, and inventory management.
• Visual Merchandising: Learning the principles of visual merchandising, window displays, and in-store product placement to boost sales.
• Handling Customer Objections: Overcoming objections and resistance to create win-win situations for customers and retailers.
• Building Customer Loyalty: Developing strategies to foster customer loyalty, repeat business, and positive word-of-mouth referrals.
• Career Growth in Retail: Identifying opportunities for career advancement in retail sales and service, and the skills required to succeed at higher levels.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN RETAIL SALES AND SERVICE EXCELLENCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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