Executive Development Programme in Salon Customer Service Fundamentals

Name: Executive Development Programme in Salon Customer Service Fundamentals
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Executive Development Programme in Salon Customer Service Fundamentals: a certificate course designed to enhance professional skills in the beauty and wellness sector. This programme emphasizes the importance of exceptional customer service, a critical factor in this industry's success.

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AboutThisCourse

Learners will gain insights into understanding customer needs, managing client relationships, and delivering top-notch service experiences. With the global beauty industry projected to reach $806 billion by 2023, the demand for skilled salon professionals is high. This course equips learners with essential skills to excel in their careers, stand out in the competitive market, and contribute to business growth. By mastering key customer service principles, participants will improve client satisfaction, loyalty, and overall salon reputation. This investment in professional development will empower individuals to drive change, implement best practices, and foster a positive work environment, leading to long-term success in the beauty and wellness sector.

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CourseDetails

• Salon Customer Service Foundations
• Understanding the Salon Customer Experience
• Importance of Effective Communication in Salon Customer Service
• Managing Customer Expectations in Salon Services
• Building Long-Term Customer Relationships in Salons
• Handling Customer Complaints and Diffusing Conflicts
• Utilizing Customer Feedback to Improve Salon Services
• Salon Sales and Upselling Techniques for Enhanced Customer Service
• Developing a Customer-Centric Salon Culture
• Measuring Salon Customer Service Success and KPIs

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SALON CUSTOMER SERVICE FUNDAMENTALS

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London College of Foreign Trade (LCFT)

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05 May 2025

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