Global Certificate in Customer Service Basics

Name: Global Certificate in Customer Service Basics
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The Global Certificate in Customer Service Basics is a vital course designed to equip learners with essential skills for career advancement in customer service. This certificate program highlights the importance of delivering exceptional customer experiences, a critical factor in any industry.

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AboutThisCourse

In today's competitive business landscape, organizations prioritize customer service as a key differentiator. As a result, there's increasing industry demand for professionals who can effectively manage customer interactions and ensure satisfaction. This course covers fundamental customer service concepts and practices, enabling learners to develop strong communication, problem-solving, and interpersonal skills. By earning this globally recognized certificate, professionals demonstrate their commitment to providing outstanding customer service, thereby enhancing their employability and career growth prospects.

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CourseDetails

• Unit 1: Introduction to Customer Service Basics
• Unit 2: Effective Communication Skills in Customer Service
• Unit 3: Handling Customer Complaints and Difficult Situations
• Unit 4: Telephone and Email Etiquette for Customer Service
• Unit 5: Building Customer Relationships and Loyalty
• Unit 6: Time Management and Organizational Skills for Customer Service
• Unit 7: Product and Service Knowledge for Customer Service
• Unit 8: Conflict Resolution and Negotiation Skills in Customer Service
• Unit 9: Empathy and Emotional Intelligence in Customer Service
• Unit 10: Feedback and Continuous Improvement in Customer Service

CareerPath

The Global Certificate in Customer Service Basics is a valuable credential for professionals looking to excel in the customer service industry. This certificate provides a solid foundation in essential skills such as communication, problem-solving, and empathy, making it a perfect starting point for a successful career. In the UK, several customer-focused roles are in high demand, with competitive salary ranges and opportunities for growth. Here are some of the most relevant positions in the customer service sector: 1. **Customer Service Representative**: As one of the most common entry-level positions, customer service representatives are the front line of communication between a company and its clients. They handle inquiries, complaints, and general support via phone, email, or chat. The average salary range for this role in the UK is between £18,000 and £24,000 per year. 2. **Customer Service Manager**: With experience and advanced skills, customer service professionals can advance to managerial positions. Customer service managers oversee teams, develop strategies, and ensure customer satisfaction. The average salary range for this role in the UK is between £25,000 and £40,000 per year. 3. **Sales Agent**: Sales agents focus on generating revenue by promoting products or services to potential clients. They need excellent communication and negotiation skills to close deals and maintain customer relationships. The average salary range for this role in the UK is between £20,000 and £35,000 per year, with commissions and bonuses adding to the total compensation. 4. **Technical Support Specialist**: As technology becomes increasingly integrated into customer service, technical support specialists play a crucial role in assisting clients with product-related issues. They need strong problem-solving skills and a solid understanding of the company's offerings. The average salary range for this role in the UK is between £22,000 and £32,000 per year. These roles represent just a few of the many opportunities available in the customer service sector. Earning a Global Certificate in Customer Service Basics can help professionals excel in these positions and stand out in the competitive UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE BASICS

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London College of Foreign Trade (LCFT)

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05 May 2025

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