Executive Development Programme in Customer Engagement: AI Applications
-- ViewingNowThe Executive Development Programme in Customer Engagement: AI Applications certificate course is a crucial program designed to equip learners with essential skills in AI applications for customer engagement. In today's digital age, businesses prioritize customer engagement to gain a competitive edge, and AI has become a game-changer.
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⢠Introduction to Customer Engagement: Understanding the importance of customer engagement, its impact on business growth, and the role of AI in enhancing customer engagement.
⢠AI Fundamentals: Gaining a solid understanding of AI, its types, and how AI algorithms can be used in customer engagement.
⢠Data Analysis and Visualization: Learning data analysis techniques and visualization tools to gain insights from customer data and make data-driven decisions.
⢠Natural Language Processing (NLP): Understanding NLP and its applications in customer engagement, such as chatbots, voice assistants, and sentiment analysis.
⢠Machine Learning (ML) for Customer Engagement: Exploring ML techniques and models for customer segmentation, recommendation systems, and churn prediction.
⢠Ethics and Bias in AI: Examining the ethical considerations and potential biases in AI applications for customer engagement.
⢠AI Implementation and Scaling: Learning best practices for implementing and scaling AI solutions in customer engagement, including project management, stakeholder communication, and change management.
⢠Emerging Trends in AI for Customer Engagement: Staying up-to-date with the latest trends and innovations in AI for customer engagement, such as affective computing, generative AI, and AR/VR applications.
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