Global Certificate in Customer-Centric Business Model Innovation

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The Global Certificate in Customer-Centric Business Model Innovation is a comprehensive course designed to empower professionals with the skills to drive customer-centric transformation. This certification focuses on the importance of understanding customer needs and integrating them into business strategies.

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과정 세부사항

• Global Customer-Centric Business Model Innovation
• Understanding Customer Needs and Pain Points
• Design Thinking for Customer-Centric Innovation
• Customer Journey Mapping and Analysis
• Business Model Canvas for Customer-Centric Design
• Customer Lifetime Value and Profitability
• Innovation Metrics and KPIs for Customer-Centric Business
• Collaboration and Co-creation with Customers
• Change Management and Leadership for Customer-Centric Culture

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