Professional Certificate in Support Troubleshooting Solutions
-- ViewingNowThe Professional Certificate in Support Troubleshooting Solutions is a comprehensive course designed to equip learners with the essential skills required to excel in technical support roles. This program focuses on teaching practical techniques to diagnose and solve various IT issues, ensuring that learners are well-prepared to meet the demands of the modern workplace.
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⢠Unit 1: Introduction to Support Troubleshooting
⢠Unit 2: Understanding Technical Support Terminology
⢠Unit 3: Problem Identification Techniques
⢠Unit 4: Analyzing System Logs and Reports
⢠Unit 5: Common Network and Hardware Issues
⢠Unit 6: Software Troubleshooting Methodologies
⢠Unit 7: Customer Service and Communication Skills
⢠Unit 8: Advanced Troubleshooting Techniques
⢠Unit 9: Implementing Temporary and Permanent Solutions
⢠Unit 10: Documenting and Reporting Troubleshooting Processes
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