Professional Certificate in Support Troubleshooting Solutions
-- ViewingNowThe Professional Certificate in Support Troubleshooting Solutions is a comprehensive course designed to equip learners with the essential skills required to excel in technical support roles. This program focuses on teaching practical techniques to diagnose and solve various IT issues, ensuring that learners are well-prepared to meet the demands of the modern workplace.
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โข Unit 1: Introduction to Support Troubleshooting
โข Unit 2: Understanding Technical Support Terminology
โข Unit 3: Problem Identification Techniques
โข Unit 4: Analyzing System Logs and Reports
โข Unit 5: Common Network and Hardware Issues
โข Unit 6: Software Troubleshooting Methodologies
โข Unit 7: Customer Service and Communication Skills
โข Unit 8: Advanced Troubleshooting Techniques
โข Unit 9: Implementing Temporary and Permanent Solutions
โข Unit 10: Documenting and Reporting Troubleshooting Processes
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