Professional Certificate in Tech Support Strategies: Impactful Solutions
-- ViewingNowThe Professional Certificate in Tech Support Strategies: Impactful Solutions is a crucial course designed to equip learners with essential skills for career advancement in the technology support industry. This program focuses on providing impactful solutions that can help organizations overcome technical challenges, increase productivity, and enhance customer satisfaction.
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⢠Unit 1: Introduction to Tech Support Strategies
⢠Unit 2: Understanding Help Desk Metrics and KPIs
⢠Unit 3: Effective Communication and Customer Service Skills
⢠Unit 4: Problem Identification and Troubleshooting Techniques
⢠Unit 5: Remote Support Tools and Technologies
⢠Unit 6: ITIL Framework and Incident Management
⢠Unit 7: Change Management and Configuration Management
⢠Unit 8: Knowledge Management and Self-Service Portals
⢠Unit 9: Cybersecurity Best Practices for Tech Support
⢠Unit 10: Continual Service Improvement and Tech Support Strategy
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