Professional Certificate in Tech Support Strategies: Impactful Solutions
-- ViewingNowThe Professional Certificate in Tech Support Strategies: Impactful Solutions is a crucial course designed to equip learners with essential skills for career advancement in the technology support industry. This program focuses on providing impactful solutions that can help organizations overcome technical challenges, increase productivity, and enhance customer satisfaction.
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โข Unit 1: Introduction to Tech Support Strategies
โข Unit 2: Understanding Help Desk Metrics and KPIs
โข Unit 3: Effective Communication and Customer Service Skills
โข Unit 4: Problem Identification and Troubleshooting Techniques
โข Unit 5: Remote Support Tools and Technologies
โข Unit 6: ITIL Framework and Incident Management
โข Unit 7: Change Management and Configuration Management
โข Unit 8: Knowledge Management and Self-Service Portals
โข Unit 9: Cybersecurity Best Practices for Tech Support
โข Unit 10: Continual Service Improvement and Tech Support Strategy
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