Global Certificate in Customer Tech Communication Skills
-- ViewingNowThe Global Certificate in Customer Tech Communication Skills course is a vital program designed to empower learners with essential skills for successful technical communication in today's global business landscape. This course highlights the importance of clear and concise communication, enabling learners to effectively convey complex technical information to non-technical audiences.
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⢠Understanding Customer Needs
⢠Effective Communication Skills
⢠Cross-Cultural Communication
⢠Tech Communication Best Practices
⢠Handling Customer Complaints and Queries
⢠Customer Service Metrics and KPIs
⢠Using Customer Feedback to Improve Tech Communication
⢠Building Customer Trust and Loyalty
⢠Resolving Technical Issues over Chat and Email
⢠Utilizing Customer Support Software Tools
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