Professional Certificate in Support Team Service Operation
-- ViewingNowThe Professional Certificate in Support Team Service Operation is a crucial course that empowers learners with the necessary skills to thrive in the dynamic IT industry. This program focuses on the Service Operation stage of ITIL (Information Technology Infrastructure Library), covering incident, problem, and change management.
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⢠Introduction to Support Team Service Operation
⢠Understanding Service Operation Processes
⢠Incident Management and Request Fulfillment
⢠Problem Management and Event Management
⢠Access Management in Service Operation
⢠Service Desk and Incident Management Tools
⢠Service Operation Metrics and Reporting
⢠Continual Service Improvement in Support Team Service Operation
⢠Communication and Relationship Management in Service Operation
⢠Best Practices in Support Team Service Operation
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