Professional Certificate in Support Team Service Operation
-- ViewingNowThe Professional Certificate in Support Team Service Operation is a crucial course that empowers learners with the necessary skills to thrive in the dynamic IT industry. This program focuses on the Service Operation stage of ITIL (Information Technology Infrastructure Library), covering incident, problem, and change management.
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โข Introduction to Support Team Service Operation
โข Understanding Service Operation Processes
โข Incident Management and Request Fulfillment
โข Problem Management and Event Management
โข Access Management in Service Operation
โข Service Desk and Incident Management Tools
โข Service Operation Metrics and Reporting
โข Continual Service Improvement in Support Team Service Operation
โข Communication and Relationship Management in Service Operation
โข Best Practices in Support Team Service Operation
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