Executive Development Programme in Trustworthy Support Practices

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The Executive Development Programme in Trustworthy Support Practices certificate course is a comprehensive program designed to meet the growing industry demand for skilled support professionals. This course emphasizes the importance of trust, reliability, and ethical conduct in providing top-notch customer support.

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In today's fast-paced and increasingly digital world, organizations that prioritize trustworthy support practices are better positioned to build strong relationships with their customers and maintain a positive brand reputation. This course equips learners with the essential skills and knowledge needed to excel in a customer support role, including effective communication, problem-solving, and conflict resolution. By completing this program, learners will not only gain a deep understanding of the principles and best practices of trustworthy support but also demonstrate their commitment to professional growth and development. With a certificate in Trustworthy Support Practices, learners will have a competitive edge in the job market and be well-prepared for career advancement opportunities in customer support and related fields.

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์ฃผ 2-3์‹œ๊ฐ„

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

โ€ข Trustworthy Support Practices
โ€ข Building Trust and Credibility
โ€ข Ethical Decision Making in Support
โ€ข Communication and Active Listening Skills
โ€ข Data Privacy and Security in Support
โ€ข Managing Customer Expectations
โ€ข Conflict Resolution and De-escalation
โ€ข Continuous Learning and Improvement
โ€ข Measuring and Analyzing Support Metrics

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
EXECUTIVE DEVELOPMENT PROGRAMME IN TRUSTWORTHY SUPPORT PRACTICES
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London College of Foreign Trade (LCFT)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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