Professional Certificate in Emotional Intelligence Training: Conflict Resolution
-- ViewingNowThe Professional Certificate in Emotional Intelligence Training: Conflict Resolution is a valuable course that equips learners with essential skills for career advancement. This certificate course emphasizes the importance of emotional intelligence (EQ) in the workplace, highlighting its critical role in effective communication, collaboration, and conflict resolution.
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⢠Understanding Emotional Intelligence (EI) &its Importance in Conflict Resolution
⢠Recognizing & Managing Emotions in Self & Others
⢠Effective Communication Skills for Conflict Management
⢠Conflict Resolution Strategies &Techniques
⢠Using EI to Negotiate & Reach Agreements
⢠Building & Maintaining Positive Relationships through EI
⢠Mediation & Third-party Intervention in Conflicts
⢠Ethical Considerations in Conflict Resolution
⢠Developing an EI-based Conflict Resolution Plan
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