Professional Certificate in Emotional Intelligence Training: Conflict Resolution
-- ViewingNowThe Professional Certificate in Emotional Intelligence Training: Conflict Resolution is a valuable course that equips learners with essential skills for career advancement. This certificate course emphasizes the importance of emotional intelligence (EQ) in the workplace, highlighting its critical role in effective communication, collaboration, and conflict resolution.
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โข Understanding Emotional Intelligence (EI) &its Importance in Conflict Resolution
โข Recognizing & Managing Emotions in Self & Others
โข Effective Communication Skills for Conflict Management
โข Conflict Resolution Strategies &Techniques
โข Using EI to Negotiate & Reach Agreements
โข Building & Maintaining Positive Relationships through EI
โข Mediation & Third-party Intervention in Conflicts
โข Ethical Considerations in Conflict Resolution
โข Developing an EI-based Conflict Resolution Plan
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