Executive Development Programme in Customer Flow Mapping
-- ViewingNowThe Executive Development Programme in Customer Flow Mapping is a certificate course designed to empower professionals with the essential skills to optimize customer journey touchpoints. This programme emphasizes the importance of understanding customer needs and expectations, and how to design and implement effective flow maps to streamline customer experiences.
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⢠Customer Flow Mapping Fundamentals
⢠Understanding Customer Journey
⢠Mapping Touchpoints in Customer Journey
⢠Process Analysis for Customer Flow Mapping
⢠Leveraging Technology in Customer Flow Mapping
⢠Data Analysis for Customer Flow Optimization
⢠Stakeholder Management in Customer Flow Mapping
⢠Design Thinking for Customer Flow Mapping
⢠Implementing Customer Flow Mapping Changes
⢠Continuous Improvement in Customer Flow Mapping
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