Executive Development Programme in Upselling Customer Acquisition
-- ViewingNowThe Executive Development Programme in Upselling Customer Acquisition is a certificate course designed to empower professionals with the skills to drive growth and revenue. This program emphasizes the importance of upselling and customer acquisition, providing learners with industry-leading strategies and techniques to enhance customer experience and boost sales.
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โข Understanding Upselling and Customer Acquisition: This unit will cover the basics of upselling and customer acquisition, including definitions, benefits, and strategies.
โข Identifying Upsell Opportunities: This unit will teach participants how to identify upsell opportunities and evaluate customer readiness.
โข Building Customer Relationships: This unit will focus on building strong customer relationships, including communication skills, trust-building, and conflict resolution.
โข Product Knowledge and Recommendations: This unit will cover product knowledge and how to make personalized recommendations to customers.
โข Pricing Strategies for Upselling: This unit will discuss different pricing strategies that can be used to increase upselling revenue.
โข Measuring Upselling Success: This unit will teach participants how to measure the success of their upselling efforts, including metrics and analytics.
โข Overcoming Objections and Closing Sales: This unit will cover common objections and how to overcome them, as well as strategies for closing sales.
โข Customer Retention and Loyalty: This unit will focus on customer retention and loyalty, including strategies for reducing churn and increasing customer lifetime value.
โข Ethics in Upselling: This unit will discuss ethical considerations in upselling, including best practices and potential pitfalls.
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