Masterclass Certificate in Support Team Service Asset and Configuration Management
-- ViewingNowThe Masterclass Certificate in Support Team Service Asset and Configuration Management is a comprehensive course designed to enhance your skills in IT service management. This certificate program focuses on the importance of proper configuration management, which is a key component of ITIL (Information Technology Infrastructure Library) best practices.
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Détails du cours
• Service Asset and Configuration Management
• Introduction to Support Team
• Configuration Item (CI) Identification and Control
• Configuration Management Database (CMDB) Design and Implementation
• Change Management and its Integration with SACM
• Asset Lifecycle Management
• SACM Processes and Procedures
• SACM Tools and Techniques
• SACM Metrics and Reporting
• SACM Best Practices and Industry Standards
Parcours professionnel