Masterclass Certificate in Support Team Service Asset and Configuration Management

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The Masterclass Certificate in Support Team Service Asset and Configuration Management is a comprehensive course designed to enhance your skills in IT service management. This certificate program focuses on the importance of proper configuration management, which is a key component of ITIL (Information Technology Infrastructure Library) best practices.

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In today's digital age, the demand for IT professionals with expertise in service asset and configuration management has significantly increased. By earning this certification, you will gain a competitive edge in the industry and demonstrate your commitment to staying updated with the latest IT service management trends. Throughout the course, you will learn how to identify, control, and account for all IT assets and configurations, ensuring the highest level of service availability and quality. You will also develop skills in configuration identification, status accounting, and verification and audit control, which are essential for career advancement in IT service management.

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تفاصيل الدورة

• Service Asset and Configuration Management
• Introduction to Support Team
• Configuration Item (CI) Identification and Control
• Configuration Management Database (CMDB) Design and Implementation
• Change Management and its Integration with SACM
• Asset Lifecycle Management
• SACM Processes and Procedures
• SACM Tools and Techniques
• SACM Metrics and Reporting
• SACM Best Practices and Industry Standards

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