Executive Development Programme in Service Trust Excellence
-- viewing nowThe Executive Development Programme in Service Trust Excellence is a certificate course designed to enhance professional skills in service and trust management. This program emphasizes the importance of building customer trust, fostering loyalty, and delivering exceptional service in today's competitive business landscape.
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Course Details
• Service Trust Excellence
• Understanding Customer Needs and Expectations
• Building Customer Loyalty and Advocacy
• Delivering Exceptional Customer Experiences
• Effective Communication and Interpersonal Skills for Service Professionals
• Managing Customer Conflict and Difficult Situations
• Measuring and Analyzing Customer Satisfaction and Loyalty
• Developing and Implementing Service Improvement Strategies
• Fostering a Service-Oriented Culture in the Organization
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