Executive Development Programme in Service Trust Excellence
-- ViewingNowThe Executive Development Programme in Service Trust Excellence is a certificate course designed to enhance professional skills in service and trust management. This program emphasizes the importance of building customer trust, fostering loyalty, and delivering exceptional service in today's competitive business landscape.
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Kursdetails
โข Service Trust Excellence
โข Understanding Customer Needs and Expectations
โข Building Customer Loyalty and Advocacy
โข Delivering Exceptional Customer Experiences
โข Effective Communication and Interpersonal Skills for Service Professionals
โข Managing Customer Conflict and Difficult Situations
โข Measuring and Analyzing Customer Satisfaction and Loyalty
โข Developing and Implementing Service Improvement Strategies
โข Fostering a Service-Oriented Culture in the Organization
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