Global Certificate in Customer Service: Excellence Redefined

-- viewing now

The Global Certificate in Customer Service: Excellence Redefined is a comprehensive course designed to empower professionals with essential skills for career advancement in customer service. This certificate program highlights the importance of customer service in today's competitive business landscape, where customer experience is a critical differentiator.

5.0
Based on 5,306 reviews

3,307+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In this course, learners will gain insights into the latest customer service trends, strategies, and technologies that are shaping the industry. They will develop a deep understanding of customer needs and how to exceed their expectations, leading to increased customer loyalty and business growth. The course also covers essential topics such as communication skills, problem-solving, and emotional intelligence, which are crucial for delivering exceptional customer service. With the increasing demand for skilled customer service professionals, this certificate course is an excellent opportunity for learners to enhance their knowledge and skills, making them highly valuable to employers. By completing this course, learners will be equipped with the tools and techniques necessary to provide world-class customer service and advance their careers in this growing field.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Global Customer Service Standards
• Effective Communication in Customer Service
• Cultural Sensitivity and Global Customer Service
• Problem Solving and Critical Thinking in Customer Service
• Using Technology for Global Customer Service
• Customer Service Metrics and Performance Improvement
• Managing Customer Service Teams
• Building Customer Loyalty and Relationships
• Handling Customer Complaints and Conflict Resolution

Career Path

The Global Certificate in Customer Service: Excellence Redefined is a valuable asset for professionals seeking to excel in the customer service industry. This section features a 3D pie chart that highlights the UK job market trends for various customer service roles. The data displayed in the chart is based on comprehensive research and analysis, providing a clear picture of the industry's demand for specific job positions. Roles in customer service are diverse and span across various sectors, from retail to technology. The chart showcases the following roles: Customer Service Manager, Customer Service Team Leader, Customer Service Representative, Customer Support Specialist, and Sales and Service Coordinator. The percentages represent the demand for each role in the UK market, offering a valuable insight for those looking to advance their careers in customer service. The 3D pie chart is designed with a transparent background and no added background color, ensuring the focus remains on the data. It is also fully responsive, adapting to various screen sizes with ease. The chart's width is set to 100% and the height to 400px, providing an optimal viewing experience on any device. The Google Charts library is loaded correctly using the script tag , and the JavaScript code defines the chart data, options, and rendering logic. The chart data is defined using the google.visualization.arrayToDataTable method, and the is3D option is set to true for a 3D effect. The script URL is correct and does not contain any extra spaces, ensuring the chart loads correctly and displays the relevant statistics for the Global Certificate in Customer Service: Excellence Redefined program.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER SERVICE: EXCELLENCE REDEFINED
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment