Executive Development Programme in Service Redesign Solutions
-- ViewingNowThe Executive Development Programme in Service Redesign Solutions is a certificate course that holds immense importance and relevance in today's business landscape. With the increasing focus on customer experience and service innovation, organizations are seeking professionals who can redesign services to meet ever-evolving customer needs.
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โข Service Design Thinking: Understanding the user-centered approach to service redesign and the key principles of design thinking, including empathy, ideation, and prototyping.
โข Customer Journey Mapping: Learning how to map the customer journey from start to finish, identifying pain points, and developing solutions to enhance the overall customer experience.
โข Process Improvement: Exploring process improvement methodologies, such as Lean and Six Sigma, and how to apply them to service redesign initiatives.
โข Digital Transformation: Understanding the role of digital technologies in service redesign, including the use of data analytics, artificial intelligence, and automation.
โข Stakeholder Management: Developing strategies for engaging and collaborating with stakeholders, including employees, customers, and partners, to drive successful service redesign initiatives.
โข Change Management: Learning how to manage and implement change effectively, including communication strategies, resistance management, and sustainability planning.
โข Innovation Management: Exploring the process of managing innovation, including idea generation, prototyping, testing, and scaling, and how to foster a culture of innovation within an organization.
โข Service Blueprinting: Understanding the service blueprinting technique, which maps out the service delivery process and all its touchpoints, to identify opportunities for redesign and improvement.
โข Metrics and Measurement: Learning how to establish and measure key performance indicators (KPIs) for service redesign initiatives, including customer satisfaction, operational efficiency, and financial performance.
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